🟦 POKECARDFL – RETURN & REFUND POLICY

Last updated: 11-23-2025

Because of the nature of Trading Card Game (TCG) products—including sealed items and collectible singles—Pokecardfl must follow strict return and refund guidelines to protect product integrity and ensure fairness for all customers.

Please read this policy carefully before placing an order.

1. General Return Policy

Most sales on Pokecardfl.com are considered final.

We do not accept returns for:

Opened sealed TCG products
Booster boxes, ETBs, or sealed products where the plastic wrap has been removed
Single cards that have been played, altered, or damaged after delivery
Clearance items or items marked “final sale”

This policy ensures product authenticity and protects all customers from potential tampering.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged in transit
Defective
Incorrect
Missing items

We will make it right.

To report an issue:

You must contact us within 7 days of delivery at:

📧 info@pokecardfl.com

Include:

Your order number
A description of the issue
Clear photos of the product, packaging, and shipping label

After review, we may offer:

A replacement (if stock is available)
Store credit
A partial refund
A full refund

We may request that the product be returned before issuing a refund.

3. Return Eligibility (If Approved)

If a return is authorized:

The item must be in the same condition as received
Sealed products must still be factory sealed
All accessories, promo packs, or bonuses must be included
You must contact us before shipping anything back

Any unauthorized returns may be refused.

4. Non-Returnable Items

We cannot accept returns on:

Opened sealed product
Singles exposed to play or damage
Digital items or gift cards
Items sold on clearance or at promotional final-sale pricing

5. Refund Processing

Once we receive and inspect an authorized return:

We will email you a notification of approval or rejection
Approved refunds are processed back to your original payment method

Please allow 5–10 business days for your bank or card provider to complete the refund posting.

Shipping costs are non-refundable unless the return is due to a Pokecardfl error.

6. Lost or Missing Packages

If tracking shows Delivered but you cannot locate your package:

Check with neighbors or household members
Check with your local USPS/UPS/FedEx office
Verify your delivery address

If still missing, contact us at info@pokecardfl.com with your order number.

While we will assist you, Pokecardfl is not responsible for packages confirmed delivered by the carrier.

7. Contact Information

For questions or refund support, contact us: